Refund policy

Returns — 30 days. Every WPE hat is made to order, but made-to-order doesn't mean no returns. If your hat doesn't work out, you can return it within 30 days of delivery for a full refund.

How to return. Email support@wpehat.com within 30 days of delivery with your order number and we'll send return instructions. Items must be unworn (trying it on is fine) and in their original condition. For non-defect returns, return shipping is the buyer's responsibility. Once we receive and inspect your return, we refund the purchase price to your original payment method.

Defects and damage are always on us. If your hat arrives damaged, defective, misprinted, or incorrect, contact support@wpehat.com within 30 days of delivery with your order number and a photo of the issue. Under our print partner's replacement guarantee, we'll send a free replacement or issue a full refund — your choice. You won't need to return a defective item unless we ask you to.

After 30 days. Because each hat is produced on demand just for you, we can't accept returns after the 30-day window has closed, except where required by law or covered by the defect and damage guarantee above.